Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Ledbury | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Ledbury is a GPhC registered online pharmacy weight loss clinic serving patients in Ledbury and the surrounding areas. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Ledbury, a registered online pharmacy operating under GPhC registration number 9012511. We act as the Data Controller for all personal information collected through our services. Any questions regarding this policy can be directed to us using the contact details provided at the end of this document.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of personal information:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, postal address
• Health data: Medical history, current medications, weight, BMI, and other clinical information relevant to your weight loss treatment
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and usage data collected when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist-led consultation process
• To dispense and arrange delivery of approved medications, with delivery typically completed within 1 working day of pharmacist approval
• To communicate with you regarding your treatment, orders, and follow-up care
• To maintain accurate clinical and dispensing records as required by law and professional regulations
• To process payments securely
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and where required, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may include essential cookies necessary for the website to function, as well as optional analytical cookies that help us monitor site performance.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Delivery partners: Limited contact and address information is shared with our courier service solely for the purpose of fulfilling your order
• Payment processors: Payment information is handled securely by our approved payment provider and is not stored on our systems
• Healthcare professionals: In cases where clinical safety requires it, relevant health information may be shared with your GP or another healthcare professional
• Regulatory bodies: We may be required to disclose information to the GPhC, NHS, or other relevant authorities to comply with our legal and professional obligations

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain clinical and dispensing records for a minimum of eight years in accordance with NHS and GPhC guidance. Other personal data is retained only for as long as necessary for the purposes for which it was collected.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise any of your data rights, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise a concern with the relevant supervisory authority if you are unhappy with how your data has been handled.